Privacy Policy
Last updated: 18 June 2025
This Privacy Policy describes how Ekaiva Organics ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://www.ekaivaorganics.com (the “Site”).
1. Personal Information We Collect
When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies. As you browse the Site, we also collect information about the pages you view, products you interact with, and how you navigate through the Site.
We collect the following types of information:
- Device Information: IP address, browser type, device type, and cookies
- Order Information: Name, billing/shipping address, payment details, phone number, and email
- Account Information: If you create an account, we store login credentials (securely encrypted) and order history
- Marketing Interaction: Data from email newsletters, Google Ads, and Facebook interactions
We collect this data using:
- Cookies
- Log files
- Tags and pixels
2. How We Use Your Personal Information
We use your information to:
- Process and fulfill orders, including payment and delivery
- Provide customer support
- Communicate with you via email, SMS, or phone
- Screen for potential fraud
- Send marketing communications (with your consent)
- Improve our website, services, and customer experience
3. Sharing Your Personal Information
We share your information with third parties to support our business operations, including:
- Shopify – our e-commerce platform
- Google Analytics – website traffic and behavior insights
- Facebook/Meta Pixel – advertising and remarketing
- Email Marketing Services – to send newsletters/promotions
- Payment Gateways –
- Shipping Partners –
Each third-party provider has its own privacy practices. We encourage you to review their privacy policies for more information.
We may also disclose your information to comply with legal obligations, prevent fraud, or protect our rights.
4. Behavioral Advertising
We use your data to show relevant ads through platforms like Google and Facebook.
To opt out of targeted ads:
5. Your Rights (Under Indian Law)
As an Indian resident, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us at wecare@ekaivaorganics.com.
6. Data Retention
We retain your Order and Account Information for our records unless you request its deletion. Some information may be stored longer to comply with legal, tax, or fraud-prevention requirements.
7. Security
We implement industry-standard security measures to protect your data, including encrypted payment processing and secure server environments.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or would like to make a complaint, please contact us:
- Email: wecare@ekaivaorganics.com
- Phone: +91 8744899899
- Address: South point Mall, Golf Course Rd, DLF Phase 5, Sector 53, Gurugram, Haryana 122001
